CRM & Customer Support

Syncli CRM connects your organization directly to your customers through embeddable live chat, omnichannel social integrations, and automated support pipelines.

Omnichannel Social Communications

Connect your business social channels to reply to all client chats inside a single Unified Support Inbox:

• WhatsApp Business: Link official numbers, send media templates, and track delivery.
• Facebook Page Messenger: Receive and reply to messages sent to your corporate pages.
• Instagram Direct: Manage Direct Messages and story replies.

Meta Developer Setup & Webhooks

1. Callback URL: Meta sends real-time updates to your workspace-specific webhook endpoint: https://syncli.cloud/api/v1/crm/social/[provider]/webhook.
2. Secure Verify Token: Syncli generates a unique, workspace-specific secure UUID token. Use this token in the Meta developer settings to complete the handshake.
3. Automated Contact Sync: Incoming chats automatically sync with CRM contact cards, resolving names and profile pictures.

Embeddable Website Widget

Embed our live chat widget on any website using a single script tag to support video calls, AI assistants, and appointment booking.